City of Birmingham Microsoft Authenticator app and yubikey multi-factor authentication walkthrough
INSTRUCTIONAL DESIGN & DEVELOPMENT • MULTIMEDIA ASSET DEVELOPMENT • PROJECT MANAGEMENT
april 2024
In an effort to improve network security and to help ensure data integrity, the City of Birmingham (CoB) Information Management Systems department is implementing increased security measures by enforcing Microsoft Multi Factor Authentication (MFA).
PROJECT CLIENT:
The City of Birmingham
CONSULTING ON BEHALF OF: iSeek Solutions
PROJECT ROLE:
Instructional Designer, Developer, and Consultant
PROJECT GOAL: CoB network security will improve by enforcing Multi-Factor Authentication (MFA) on all devices in which users access the CoB Network, across all 21 Departments.
Phase 1: Front-End Analysis
(Goal Analysis)
After conducting several interviews with the Sr. Systems Programmer at the City of Birmingham (CoB) and assessing survey results from city employees, it was determined this project required me to provide 2 major deliverables:
Microsoft Authenticator App and YubiKey MFA Standard Documentation
Microsoft Authenticator App and YubiKey MFA Standard Documentation Training Video
Instructional design analysis principles were applied to the interviews and observations needed to conduct this front end analysis. This analysis was performed during virtual consultations.
Phase 2: Instructional Material selection and development
MFA enrollment option registration walkthrough - Video
After receiving the request to produce an instructional video, I wrote a conversational script detailing the Microsoft Authenticator App and YubiKey enrollment option registration process and voice recorded it. After that, I produced and edited each element of the following explainer video which includes custom graphic designs, motion graphic design, and appropriately paced, easy to follow step-by-step instructions:
MFA enrollment option registration walkthrough - standard documentation
Similar to the instructional video, The manual I wrote, designed, and developed contains cookbook-like instruction. View a sample of the Standard Use Case documentation that I developed below: